Cancellation & Refunds
Our cancellation and refund policy
Cancellation Policy
You may cancel your subscription at any time. Cancellation will take effect at the end of your current billing period. You will continue to have access to all features until the end of your paid period.
To cancel your subscription, please visit your account settings or contact our support team.
Refund Policy
Digital Credits: All purchases of digital credits are final and non-refundable. Credits cannot be returned or refunded once purchased.
Subscriptions: Subscription fees are generally non-refundable. However, we may consider refunds on a case-by-case basis for exceptional circumstances, such as:
- Technical issues preventing service access
- Duplicate charges or billing errors
- Service unavailability for extended periods
Refund requests must be submitted within 14 days of the charge date. All refund decisions are at our sole discretion.
Processing Refunds
If a refund is approved, it will be processed to the original payment method within 5-10 business days. The refunded amount will appear on your statement according to your bank or payment provider's processing time.
Contact Us
For questions about cancellations or refunds, please contact our support team. We're here to help resolve any issues you may have.